FSIoffice
40% More Cases Handled With sales-i and Sugar
FSIoffice is a company that for over 60 years has been distributing office supplies and furniture across the US.
Today, the company’s portfolio includes more than 40,000 different products, nine distribution sites and more than 250 employees, being one of the e largest independent office supply dealers in the world.
However, the company’s former CRM was used more like a repository for information, rather than a sales and prospecting tool. Thus, engaging with more than 5,000 active customers and accurately identifying sales oportunities was growing in difficulty. Besides, the company was struggling with a series of other aspects:
Lack of automated reporting capabilities
Lack of a clear view of customer needs
Lack of automation and integrated data
Lack of a consolidated hub for their operations
FSIoffice initially turned their attention to sales-i, a sales intelligence platform for selling smarter with actionable insights, better targeting, and automated efficiency, that integrated with numerous ERPs for streamlined data management. sales-i also exclusively integrates with SugarCRM to create the most insight-based, high-impact opportunities possible.
Once the company decided to switch its CRM to Sugar to quickly act upon the insights uncovered by sales-i, the company’s operations drastically improved:
Customize. FSIoffice can handle a significant amount of customization itself without involving its developers.
Integrate. SugarCRM integrates with a number of FSIoffice’s other tools, making it easy and seamless to share and act on data across systems.
Report. FSIoffice can generate reports and share with leaders for insights across the business.
Automate. Workflows are easy to set up and automate without help from a developer.
Today, with all sales data and tools integrated, reps can send engaging communications and marketing resources to prospects and customers in just a few clicks, saving significant time. In fact, Sugar has contributed to account managers’ ability to handle 40% more cases thanks to automated efficiency.
Because of that ROI, FSIoffice, and partner sales-i, were recognized and awarded the ISV Technology Partnership Breakthrough Award winner for this year's customer awards.
